Refund and Returns Policy

At MufaGifts, customer satisfaction is our priority. However, refunds are only applicable in specific cases, as outlined below.

1. Eligibility for Refunds

  • The product must not have any branding or customization.
  • If the product arrives damaged due to transit, our team will assess the issue and determine refund eligibility.

2. Non-Refundable Items

  • Gift cards or e-gift cards
  • Personalized or custom-made items
  • Used, altered, or damaged products (unless the damage occurred during transit)

3. Refund Process

  1. Contact our Customer Service within 24 hours of delivery via:
  2. Provide proof of purchase and an unboxing video as supporting evidence.
  3. If approved, we will send you a return shipping label and instructions.
  4. Securely repack the item(s) in original packaging and include proof of purchase.
  5. Ship the item(s) using the provided label.

⚠️ Shipping & handling fees are non-refundable.
⚠️ Customers are responsible for return shipping unless the item is defective or damaged in transit.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, notify us within 24 hours.
  • We will guide you through a return or exchange process.

5. Policy Updates

MufaGifts reserves the right to update this Refund Policy at any time. Changes will take effect upon being posted on our website.

6. Contact Us

For any questions or support: